Swim Ireland is the National Governing Body (NGB) for Swimming, Water Polo, Diving and Artistic Swimming across the 32 counties of Ireland, with a vision of “An island of swimmers”. We exist to ensure swimming is at the heart of a healthy, active nation. We promote participation and competition in the aquatics, listen to our members and the voice of our athletes, strive for excellence in all we do, and ensure our sport is well governed. For further information, please see our website at www.swimireland.ie


This is an exciting opportunity to join the team as Swim Ireland embarks on its current strategy. One of our goals is provide opportunities and solutions across Ireland for people to swim regardless of their age, ability, background, or interest. Infrastructure has been included in the Swim Ireland strategy as a core pillar, and operating Sean McDermott Street Swimming Pool plays an important role in supporting more people to engage with aquatics within the Dublin 1 and surrounding areas.  This initiative is in partnership with Dublin City Council.  The pool opened on a full-time basis in November 2023, and we are looking for staff to join this exciting venture.


Role and Reporting Structure

The Receptionist will report to the Duty Manager (and/or Pool Operations Manager) who will manage the front desk daily and perform a variety of administrative and clerical tasks, welcoming swimmers and greeting others who visit the pool.


Key Areas of Responsibility

  • Greet and welcome pool users and other guests as soon as they arrive at the pool.
  • Act as a first point of contact for members, dealing with queries in person, by phone/email, ensuring customer service is to the highest standard when dealing with queries/concerns.
  • Regulating the admission of the public to all parts of the facilities and ensuring that permitted periods of use are not exceeded.
  • Use the digital booking systems,
  • Use of the card payment system.
  • Taking cash admissions / transactions.
  • Sell merchandising.
  • Issuing admission tickets/receipts and accounting for payments received for classes and/or pay as you go swimming.
  • Reconcile credit card and cash transactions and the end of the day.
  • Answer, screen, and forward incoming phone calls.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and information).
  • Provide basic and accurate information in-person and via phone/email.
  • Receive, sort, and distribute post/deliveries.
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
  • Order front office supplies and keep inventory of stock.
  • Keep updated records of office expenses and costs.
  • Carry out general cleaning duties to include cleaning and maintaining the pool and surrounds, changing areas, toilets and drains and environs of the centres.
  • Assist the Duty Manager in supervising and controlling parts of the premises including the entrance area, the swimming pool, changing areas and ensuring that order is maintained in the facility.
  • Receiving, recording, unloading and storing supplies and equipment at the facility.
  • Assist the Duty Manager(s) and Pool Operations Manager in the marketing/upselling of the facility and sale of swimming accessories and other items.
  • Additional duties as allocated by the Pool Operations Manager/Duty Manager(s)


Qualification and Skills

  • Previous experience in a similar role is desirable.
  • Eligible to work in Ireland on a full-time basis.
  • Fluent English and excellent communication skills.

Key Qualities 

  • Excellent interpersonal and communication skills and the ability to engage with a wide range of people.
  • Attention to detail.
  • Excellent customer service skills.
  • Strong work ethic and ability to work in a dynamic environment.
  • Flexible and adaptable attitude.
  • Ability to work under pressure and to meet deadlines.
  • Team player and ability to work on their own initiative as well as in a small, dedicated team.


This list is not exhaustive and is subject to change as required as appropriate.


Remuneration and Location

  • The package will include a salary commensurate with qualifications and experience.
  • Position Tenure: 3-year part time contract available.
  • Expected working days to be Tuesday and Wednesdays in the short term.  However some flexibility in working hours would be appreciated as pool opening hours will increase in time to include mornings/evenings midweek & weekends
  • Position Location: Sean MacDermott Street Pool, Dublin 1.


Appointment will be made subject to satisfactory:

  • Garda Vetting and suitable reference checks.

Applications to include Cover Letter and CV should be made for the attention of the HR Manager – chloekinahan@swimireland.ie

At Swim Ireland, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every element in the job description, we encourage you to apply anyway.

You may be just the right candidate to for this or other roles.

Swim Ireland selection process aims to ensure that we get the right people recruited into the right role.  We want to ensure that you have the best opportunity to display your skills and experience.  Swim Ireland has identified Core Values that we consider to be integral to delivering exceptional service to our stakeholders.  These Core Values are:

  • Skills, Professionalism, Knowledge
  • Wellbeing & Inclusivity
  • Integrity and Excellence in Governance
  • My Passion, Our Vision
  • Teamwork & Collaboration

If selected for interview, you will be provided with a candidate support pack giving you information and guidance on the selection process.

Swim Ireland is an Equal Opportunities Employer.